Shipping policy

Thank you for visiting and shopping at Inyama Store

Domestic Shipping Policy (Portugal mainland)

Shipment processing time

All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm through Sunday, or holidays. Frozen meat products will not be shipped between Thursdays and Sundays. You need to order frozen meat products by latest on a Wednesday to receive it by the weekend. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates Portugal mainland

Shipping costs are dependent on order weight and calculated in accordance with the carrier charges. 
Frozen meat products will not be shipped between Thursdays and Sundays. You will need to order frozen meat products by latest on a Wednesday to receive it before the weekend. 

Shipment to P.O. boxes 

We are not able to ship to a PO Box / unmanned address. 

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Inyama Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

Inyama Store is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim and ensure you take pictures. Please inform us if this happened. 

International Shipping Policy

We currently do no ship internationally. 

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Inyama Store will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package. Inyama Store will not be held responsible if the customer does not answer the telephone calls from the courier company to arrange delivery. If an order is delayed or delivered late because a customer failed to answer the telephone call attempts from the courier company, Inyama Store will not be liable for any damaged food products including frozen products that defrosted completely and are no longer suitable for consumption.

It is important that you ensure you answer telephone calls to your contact number provided once you have placed an order to avoid delays or damaged food products.


Missing or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

  1. Call +351935695730
  2. Or alert us at inyamabiltongpt@gmail.com

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.